Shipping policy
Shipping Policy — Mehd076
Last updated: 18 September 2026
This Shipping Policy sets out the conditions applicable to the preparation, shipment and delivery of orders placed on mehd076.be.
1. Order Preparation
Preparation times may vary depending on the product ordered, its complexity, the material used and the level of customisation requested.
Some products are manufactured only after an order has been placed.
For made-to-order or customised products, preparation may take up to 30 business days where this timeframe is communicated to the customer before the order is placed.
Where a specific timeframe is stated on a product page, in a quotation or agreed with the customer, that timeframe applies to the relevant order.
Weekends and public holidays are not counted as business days.
If a significant delay is likely to affect your order, we will contact you as soon as possible.
2. Shipping
Orders are mainly shipped via bpost or another carrier offered at the time of checkout.
A shipping confirmation will be sent once your order leaves our workshop.
The delivery timeframe begins once the order has been shipped and is additional to the time required to manufacture or prepare the order.
Delivery times provided by carriers are generally estimates and may vary depending on the destination or circumstances affecting the delivery network.
3. Shipping Costs
Our current shipping rates are:
- Belgium: free shipping
- France: free shipping
- Other available European destinations: €18.00
- North Africa: €60.00
The shipping costs applicable to your order are displayed before the order is confirmed.
If a different rate is displayed during checkout due to the destination, parcel size or specific delivery conditions, the amount displayed before payment will apply to the order.
4. Customs Duties and Import Taxes
For destinations outside the European Union or subject to specific customs formalities, customs duties, import taxes or other local charges may be applied by the authorities of the destination country.
Where these charges are not included in the price paid on mehd076.be, they may be charged directly to the recipient by the relevant authorities or the carrier.
5. Delivery Areas
We mainly deliver to:
- Belgium;
- France;
- other European destinations available at checkout;
- certain destinations in North Africa.
The destinations actually available are those offered during checkout.
If your country is not available, you can contact us at:
We will let you know whether a shipping solution is available.
6. Order Tracking
Where tracking is available for the selected delivery method, the tracking number will be provided after your order has been shipped.
Tracking information may take some time to become active in the carrier’s system.
If your tracking does not work or has not been updated for an unusually long period, you can contact us at:
7. Delivery Address
The customer must provide an accurate, complete and accessible delivery address.
Before confirming your order, we recommend checking:
- the recipient’s name;
- the street number and street name;
- the postal code;
- the city;
- the country;
- any additional information required for delivery.
If you notice an error after placing your order, contact us as soon as possible at info@mehd076.be.
We will attempt to update the address if the order has not yet been shipped.
Once the parcel has been handed over to the carrier, changing the delivery address may no longer be possible.
8. Incorrect Address or Returned Parcel
If a parcel cannot be delivered because of an incorrect, incomplete or inaccessible address provided when placing the order and is returned to us, we will contact the customer to determine the next steps.
Reasonable costs required for a new shipment may be charged to the customer where the failed delivery results from the information they provided.
This does not apply where the delivery error is attributable to Mehd076 or the carrier selected to perform the delivery.
9. Responsibility During Transport
Where shipping is arranged by Mehd076, we remain responsible for the order while it is in transit until it is physically handed over to the customer or a person designated by them.
Simply handing the parcel over to the carrier therefore does not transfer the risk of loss or damage to the customer.
10. Delayed Parcel
A delay by the carrier does not necessarily mean that the parcel has been lost.
If your parcel significantly exceeds the expected delivery timeframe, contact us at:
We will carry out the necessary checks and, where required, open an enquiry with the carrier.
11. Lost Parcel
If a parcel is confirmed as lost before it is handed over to the customer, we will offer an appropriate solution depending on the circumstances, including:
- a replacement shipment where possible;
- or a refund of the relevant order.
The customer will not bear the loss of a parcel where transport was arranged by Mehd076 and the parcel was not delivered to them.
12. Damaged Parcel or Product
If your parcel or product arrives damaged, contact us as soon as possible at:
To help us process the claim, we may ask you to provide:
- your order number;
- a description of the issue;
- photographs of the parcel;
- photographs of the packaging;
- photographs of the damaged product.
We recommend keeping the product and its packaging until the issue has been resolved.
Where the damage is visible upon delivery, we recommend contacting us within 48 hours to make it easier to handle the claim with the carrier.
This timeframe is a recommendation and does not remove or limit your legal rights.
13. Order Marked as Delivered but Not Received
If the tracking information states that your order has been delivered but you have not received it, first check whether the parcel was handed to someone in your household, a neighbour, a collection point or another location specified by the carrier.
If you are still unable to locate the parcel, contact us at:
We will carry out the necessary checks with the carrier.
14. Multiple Parcels
Depending on the nature or size of an order, it may occasionally be shipped in several separate parcels.
Where multiple tracking numbers are available, they may be provided separately.
15. Returns
The conditions applicable to returns, the right of withdrawal, refunds and customised products are set out in our:
Return and Refund Policy
https://mehd076.be/policies/refund-policy
16. Changes to This Policy
We may amend this Shipping Policy to reflect changes to our carriers, rates, delivery areas or operating methods.
The version applicable to an order remains the version in force at the time the order was placed.
17. Contact
For any questions regarding the shipment or delivery of your order:
Mehd076 — Mehdi Moutahhir
info@mehd076.be